Okay, here is a draft for a Cancellations and Refunds page for FanGraam.com, keeping in mind it's a platform for digital content and services.

Cancellations and Refunds Policy

Thank you for using FanGraam! This policy outlines the terms regarding cancellations and refunds for purchases made on our platform.

Please read this policy carefully before making any purchases.

Nature of Digital Goods and Services:

FanGraam is a platform that facilitates creators offering exclusive digital content, access, live streams, and personalized interactions directly to their fans. Due to the immediate access and consumption nature of most digital content and services, our cancellation and refund policy differs from those for physical goods.

Refunds for Digital Content and Exclusive Access:

• General Policy: Once you have purchased or gained access to digital content (such as videos, images, posts, or files) or exclusive access to a creator's private flow on FanGraam, the purchase is generally considered final and non-refundable. This is because digital content can be consumed instantly and cannot be returned.
• Exceptions: Refunds may be considered in exceptional circumstances, such as:
  • If there was a technical error on FanGraam's part that prevented you from accessing the purchased content or service despite meeting all requirements.
  • If the creator explicitly misrepresented the content or service significantly.
  • As required by applicable law.

Refunds for Paid Private Live Streams:

• Creator Cancellation: If a creator cancels a scheduled paid private live stream, affected users will typically receive a full refund for the cost of accessing that specific stream.
• User Cancellation / No-Show: If you purchase access to a paid private live stream but are unable to attend or choose not to, refunds are generally not provided.

Subscription Cancellations:

• You can cancel your subscription to a creator's exclusive content or private flow at any time through your account settings on FanGraam.
• Cancelling your subscription will stop future billing cycles.
• You will retain access to the subscribed content and features until the end of your current billing period.
• Refunds are generally not provided for any unused portion of a subscription term after cancellation.

How to Request a Refund (if applicable):

If you believe you are eligible for a refund based on the exceptions outlined above, please contact our support team at [email address removed] with the following information:

• Your FanGraam username and email address.
• Details of the purchase (e.g., date of purchase, creator's name, specific content/service purchased).
• A clear explanation of why you are requesting a refund, including any relevant details or screenshots of technical issues.

All refund requests will be reviewed on a case-by-case basis. FanGraam reserves the right to grant or deny refunds at its sole discretion, consistent with this policy and applicable law.

Changes to this Policy:

We may update this Cancellations and Refunds Policy from time to time. We will notify you of any significant changes by posting the new policy on this page.

By using FanGraam and making purchases, you agree to the terms of this Cancellations and Refunds Policy.

If you have any questions about this policy, please contact us at hello@fangraam.com.